Introduction

Senthra Solutions (“we,” “our,” or “us”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following categories of personal data:

• Personal identification data: Name, email address, phone number, postal address.
• Account data: Login details, preferences, order history.
• Payment details: Billing information (processed securely by third-party providers; we do not store card details).
• Technical data: IP address, browser type, device information, cookies, and usage data.

2. How We Use Your Information

We process your personal data for the following purposes:

• To provide and improve our services.
• To process payments and fulfill orders.
• To communicate with you (customer support, updates, offers).
• To comply with legal obligations.
• To personalize your experience on our website.

3. Legal Basis for Processing

We rely on the following lawful bases under UK GDPR:

• Consent: When you opt-in to marketing or newsletters.
• Contract: To deliver goods/services you purchase.
• Legal obligation: To meet our compliance obligations.
• Legitimate interests: To improve services, prevent fraud, and ensure website security.

4. Data Retention

We will only keep your personal data as long as necessary for the purposes collected, or as required by law (e.g., tax/accounting obligations).

5. Sharing Your Information

We do not sell or rent your personal data. We may share information with:

• Service providers (payment processors, hosting providers).
• Legal authorities when required by law.
• Business partners if necessary to deliver a service.

All third parties must comply with strict data protection obligations.

6. International Data Transfers

If data is transferred outside the UK, we ensure appropriate safeguards (e.g., Standard Contractual Clauses or adequacy decisions) are in place.

7. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion (“right to be forgotten”).
• Restrict or object to processing.
• Request data portability.
• Withdraw consent at any time (for marketing).
• Lodge a complaint with the Information Commissioner’s Office (ICO).

8. Cookies

We use cookies to enhance your browsing experience, analyze traffic, and personalize content.
You can manage cookie preferences through your browser settings or our cookie banner.

9. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Senthra Solutions
Email: dinesh.gillela@senthrasolutions.com
Email: info@senthrasolutions.com
Address: